About Marqora
A customer experience consultancy built on clarity, intention, and human insight.
Who We Are
Marqora was created to reflect a simple belief: experience is everything.
Not just how something looks or functions - but how it feels, how it’s remembered, and whether it earns trust over time. We work with organizations ready to treat customer experience as a core business strategy, not a surface-level fix.
We believe experience is the business. Every interaction shapes perception. Every moment influences trust.
Our work exists to bring clarity to complexity - and humanity to systems designed without it.
Marqora designs experiences that resonate, scale, and endure.
How We Work
Human-Centered
We begin with people - not assumptions.
Strategic by Design
Every experience aligns to business goals, not trends.
Future-Ready
We integrate innovation and AI thoughtfully, always in service of better outcomes.
Built to Last
Our work is designed to mature, scale, and evolve.
Led by Experience
Marqora is founded and led by Shannon M. Owens, a customer experience strategist with deep cross-industry expertise spanning healthcare, financial services, nonprofit, and hospitality.
With a background in UX, CX, content strategy, and AI-enabled experience design, Shannon partners closely with clients to design experiences that are both human and high-performing.
Marqora remains intentionally boutique - ensuring every engagement receives senior-level thinking, strategic rigor, and hands-on collaboration.